Frequently Asked Questions

Filing a claim is done online at the File a Claim page. Here's how the process works:

1. 1 File a Claim · Immediately
   Submit online with your project details and roof issue description.
2. 2 Initial Review · 24–48 hours
   Service Guard reviews your policy number, installation date, contractor info, and photos to determine eligibility.
3. 3 Inspection · 24–48 hours
   If needed, Service Guard coordinates an inspection.
4. 4 Coverage Decision
   You receive a decision or requesting more information.

Have additional photos or documents after submitting? Email them to claims@serviceguardwarranty.com with your claim reference number.

Timelines vary depending on the complexity of the claim and whether an inspection is needed. Here's a general guide:

• Initial acknowledgment: You'll receive confirmation that your claim was received within 24–48 hours of submission.
• Initial review: A Service Guard team member will assess your claim details within 24–48 hours.
• If an inspection is required: Scheduling and completing an inspection typically adds another 24–48 hours, depending on availability in your area.
• Coverage decision: After all information is reviewed, you'll receive a written decision, or a request for more information.

The best way to keep your claim moving: respond promptly when Service Guard requests additional information or documentation.

If your claim is denied, you will receive a written explanation describing why the issue did not qualify under your warranty terms. Common reasons for denial include:

• The damage was caused by weather (hail, wind, storm) rather than workmanship (home insurance should cover this)
• The issue is due to normal wear and tear or lack of maintenance
• The issue is a manufacturer defect in the materials (manufacturer warranty should cover this)
• The claim was filed outside the warranty coverage period

If you believe the decision is incorrect, you may provide additional documentation or evidence for reconsideration. Contact us at claims@serviceguardwarranty.com with your claim reference number to request a review.

Before you start, gather the following. Having these ready will make the process faster:

• Your policy or warranty number — This is on your warranty certificate or the documentation you received after your roof was installed.
• Installing contractor's name — The name of the roofing company that completed your roof installation.
• Date of installation — Approximate or exact date the roof work was completed.
• Property address — The address of the home where the roof was installed.
• Description of the issue — What you're seeing, where on the roof it appears, and when you first noticed it.
• Photos — Clear photos of the affected area, both close-up and from a wider angle. Interior damage photos (e.g. ceiling stains) are also helpful.
• Weather information — Note whether there was any recent severe weather in your area.

Don't have your policy number? Check your email for the original warranty documentation sent after installation, or contact the contractor who did the work. You can also reach us at info@serviceguardwarranty.com and we'll help you locate it.